Returns/Exchanges & Refunds


Returns / Exchanges / Refunds

 

Returns:

  • Hangtags: Must be attached to the item for a full refund.

  • No Returns if Tag is Removed – Custom Hang Tags Policy

    To ensure product authenticity and hygiene, items purchased with our "No Return if Tag is Removed" hang tags are non-returnable once the tag is detached. These custom labels must remain attached and intact for any return or exchange to be eligible. By removing the tag, you accept the item as final sale.

  • Full-Price Items:
    • Returns must be initiated within 30 days of purchase for a refund or exchange.
    • Customers are responsible for return shipping, but a return label can be provided for a $9.50 fee within the continental U.S. (USPS for Hawaii, Alaska, and Puerto Rico).
    • Returns made between 30-60 days are only eligible for store credit, and return shipping is not free.
    • Returns are only accepted for purchases made on halebob.com. Items bought from independent stores or websites cannot be returned or exchanged.
    • To return merchandise for exchange, refund, or store credit, send items to the address provided below.
    • To return merchandise for exchange, refund, or store credit, send items to the address provided below.

Contact & Shipping Information:

  • Return Address:
    • Hale Bob Returns
    • 1506 West 12th Street
    • Los Angeles, CA 90015
  • Contact:
  • Holiday Closures:
    • Memorial Day: Monday, May 27, 2024
    • Independence Day: Thursday, July 4, 2024
    • Labor Day: Monday, September 2, 2024
    • Thanksgiving: Thursday, November 28, 2024
    • Christmas Eve: Tuesday, December 24, 2024
    • Christmas: Wednesday, December 25, 2024

 

  • Sale Items:
    • Returnable within 30 days for an exchange or store credit (no free shipping).
    • After 60 days, sale items are not eligible for return or exchange.
  • Discounted Items:
    • Items purchased with a discount code can be exchanged or returned for store credit within 30 days (no refunds, no free shipping).
    • After 30 days, discounted items are final sale.
  • Clearance Items:
    • All sales are final, except for defective or incorrect items.

Exchanges:

  • Exchange Process:
    • Return labels are available for exchanges. If used, a $9.50 fee will be deducted from your refund or store credit.
    • Free ground shipping is available for the first exchange within the U.S., Canada, and Puerto Rico.

Refunds:

  • Refunds are processed for full-price items returned within 30 days.
  • Store credit is issued for items returned after 30 days but before 60 days.
  • Refunds will appear on your credit card after two billing cycles (during sales, allow for up to three billing cycles).
  • Orders with 3 or more returned items will incur a 15% restocking fee.

For questions or assistance, contact Hale Bob at concierge@halebob.com or call 310-388-4784 (Mon-Fri, 9 AM – 5 PM PST).