Returns/Exchanges & Refunds


Returns / Exchanges / Refunds

 

Returns:

  • Hangtags: Must be attached to the item for a full refund.
  • Full-Price Items:
    • Returns must be initiated within 30 days of purchase for a refund or exchange.
    • Customers are responsible for return shipping, but a return label can be provided for a $9.50 fee within the continental U.S. (USPS for Hawaii, Alaska, and Puerto Rico).
    • Returns made between 30-60 days are only eligible for store credit, and return shipping is not free.
    • Returns are only accepted for purchases made on halebob.com. Items bought from independent stores or websites cannot be returned or exchanged.
    • To return merchandise for exchange, refund, or store credit, send items to the address provided below.
    • To return merchandise for exchange, refund, or store credit, send items to the address provided below.

Contact & Shipping Information:

  • Return Address:
    • Hale Bob Returns
    • 1506 West 12th Street
    • Los Angeles, CA 90015
  • Contact:
  • Holiday Closures:
    • Memorial Day: Monday, May 27, 2024
    • Independence Day: Thursday, July 4, 2024
    • Labor Day: Monday, September 2, 2024
    • Thanksgiving: Thursday, November 28, 2024
    • Christmas Eve: Tuesday, December 24, 2024
    • Christmas: Wednesday, December 25, 2024

 

  • Sale Items:
    • Returnable within 30 days for an exchange or store credit (no free shipping).
    • After 60 days, sale items are not eligible for return or exchange.
  • Discounted Items:
    • Items purchased with a discount code can be exchanged or returned for store credit within 30 days (no refunds, no free shipping).
    • After 30 days, discounted items are final sale.
  • Clearance Items:
    • All sales are final, except for defective or incorrect items.

Exchanges:

  • Exchange Process:
    • Return labels are available for exchanges. If used, a $6.00 fee will be deducted from your refund or store credit.
    • Free ground shipping is available for the first exchange within the U.S., Canada, and Puerto Rico.

Refunds:

  • Refunds are processed for full-price items returned within 30 days.
  • Store credit is issued for items returned after 30 days but before 60 days.
  • Refunds will appear on your credit card after two billing cycles (during sales, allow for up to three billing cycles).
  • Orders with 3 or more returned items will incur a 15% restocking fee.

For questions or assistance, contact Hale Bob at concierge@halebob.com or call 310-388-4784 (Mon-Fri, 9 AM – 5 PM PST).